We SUPPORT

Choose bridgX smartHRun to get the best out of your SAP SuccessFactors investment
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Ever been in one of these situations?

1

You are live with SAP SuccessFactors and notice that certain functionalities do not work as expected; that despite all training and change management efforts, people are still not familiar with the new system and you are getting overwhelmed with end-user questions; that the upcoming release of SAP SuccessFactors foresees numerous nice novelties, but you don’t have a clear view of the impact on your organization or how to approach this required upgrade.

2

Did the senior and experienced consultants leave the project after go-live and were they replaced by less experienced support staff who don’t know your business environment and needs? Do you often need to wait long time to get a problem solved or to get an answer to an end-user issue? Do you struggle to get a grip on the operational costs of maintaining the SAP SuccessFactors system and are you missing transparency in the work that has been realized?

Managed Services for SAP SuccessFactors is a specialty and not always the core business of many SAP SuccessFactors consultancy companies.

bridgX smartHRun is a post-implementation service offering for SAP SuccessFactors, that includes 24/7 customer portal access providing full visibility into all requests submitted and instant access to our certified experts, gives you peace of mind and maximizes the return of your investment in SAP SuccessFactors. 

Check out the video below and find out what bridgX smartHRun is all about in 2 minutes!

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DISCOVER THE SAP SUCCESSFACTORS        MODULES WE SUPPORT

click on the modules for more info

DISCOVER THE SAP SUCCESSFACTORS MODULES WE SUPPORT

Employee Central
Time & Attendance
Global Benefits

Performance & Goals
Recruiting & Onboarding
Succession & Development

Learning
Compensation & Variable Pay
Analytics & Reporting

SAP Integrations
SAP Hana Cloud Integrations

Non-SAP Integrations
SAP SF Integration Center

WHAT CAN WE DO FOR YOU...

WE FIX

Our dedicated SAP SuccessFactors support team troubleshoots issues and is focused to restore normal service operation as quickly as possible with minimum business impact. A 24/7 Customer Portal provides a single point of contact to handle issues with fast response and escalation, full transparency on incident resolution and clear communication on status and resolution. 

WE MONITOR

Optimize the performance of your SAP SuccessFactors system and the people who use it, by getting important insights on end usage behavior, data accuracy and system health. Our monitoring services help you to identify opportunities for improved user adoption, application usability and business process performance.

WE RUN

We administer your SAP SuccessFactors landscape, keep it running and handle operational tasks tasks related to user management, security, integrations and data maintenance. Based on your level of maturity and preference, we can support your SF administrators with the most advanced system tasks or take full responsibility and handle it completely on your behalf.

WE IMPROVE

A tailored advisory and support service helping you to continuously improve your SAP SuccessFactors solution with focus on people, processes and platforms. Keeping your system up to date is vital. Whether it’s a new business need, a changing industry trend or a new release of the software, bridgX adaptive maintenance services help you to better confront the challenges that lie ahead. ​
About bridgX

for a fixed monthly fee you can enjoy

SLA Driven Support

  • 15 hours of support services
  • Ticket handling based on SLA’s
  • 24/7 access to customer portal​
  • Monthly service reports
  • Service catalogue with baseline prices

Successfactors experts

  • Instant SAP SuccessFactors functional & technical advisory
  • A deep understanding of your market challenges & your company specifics
  • Possibility of on-site visits
  • Ad-hoc services tailored to specific needs

controlled releases

  • Filtered release information relevant for your company
  • Impact assessment of release scope based on your setup
  • Bi-yearly release workshop to discuss impact & benefits
  • Upgrade plan & recommendations

preventive monitoring

  • Quarterly end-usage behavior reporting
  • Quarterly data accuracy reporting
  • Quarterly system health check reporting

SLA Driven Support

  • 15 hours of support services
  • Ticket handling based on SLA’s
  • 24/7 access to customer portal​
  • Monthly service reports
  • Service catalogue with baseline prices

Successfactors experts

  • Instant SAP SuccessFactors functional & technical advisory
  • A deep understanding of your market challenges & your company specifics
  • Possibility of on-site visits
  • Ad-hoc services tailored to specific needs

controlled releases

  • Filtered release information relevant for your company
  • Impact assessment of release scope based on your setup
  • Bi-yearly release workshop to discuss impact & benefits
  • Upgrade plan & recommendations

preventive monitoring

  • Quarterly end-usage behavior reporting
  • Quarterly data accuracy reporting
  • Quarterly system health check reporting

Dedicated Service Manager

  • Single Point Of Contact
  • Quality Safeguard
  • Escalation Management
  • Quarterly review meeting​
  • Single Point Of Contact
  • Quality Safeguard
  • Escalation Management
  • Quarterly review meeting​

Want to know more? Reach out to us & let's get in touch!

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