We SUPPORT
Ever been in one of these situations?
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Did the senior and experienced consultants leave the project after go-live and were they replaced by less experienced support staff who don’t know your business environment and needs? Do you often need to wait long time to get a problem solved or to get an answer to an end-user issue? Do you struggle to get a grip on the operational costs of maintaining the SAP SuccessFactors system and are you missing transparency in the work that has been realized?
bridgX smartHRun is a post-implementation service offering for SAP SuccessFactors, that includes 24/7 customer portal access providing full visibility into all requests submitted and instant access to our certified experts, gives you peace of mind and maximizes the return of your investment in SAP SuccessFactors.
Check out the video below and find out what bridgX smartHRun is all about in 2 minutes!

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DISCOVER THE SAP SUCCESSFACTORS MODULES WE SUPPORT
click on the modules for more info
DISCOVER THE SAP SUCCESSFACTORS MODULES WE SUPPORT
SAP Integrations
SAP Hana Cloud Integrations
Non-SAP Integrations
SAP SF Integration Center
WHAT CAN WE DO FOR YOU...
WE FIX
WE MONITOR
WE RUN
WE IMPROVE
for a fixed monthly fee you can enjoy
SLA Driven Support
- 15 hours of support services
- Ticket handling based on SLA’s
- 24/7 access to customer portal
- Monthly service reports
- Service catalogue with baseline prices
Successfactors experts
- Instant SAP SuccessFactors functional & technical advisory
- A deep understanding of your market challenges & your company specifics
- Possibility of on-site visits
- Ad-hoc services tailored to specific needs
controlled releases
- Filtered release information relevant for your company
- Impact assessment of release scope based on your setup
- Bi-yearly release workshop to discuss impact & benefits
- Upgrade plan & recommendations
preventive monitoring
- Quarterly end-usage behavior reporting
- Quarterly data accuracy reporting
- Quarterly system health check reporting
SLA Driven Support
- 15 hours of support services
- Ticket handling based on SLA’s
- 24/7 access to customer portal
- Monthly service reports
- Service catalogue with baseline prices
Successfactors experts
- Instant SAP SuccessFactors functional & technical advisory
- A deep understanding of your market challenges & your company specifics
- Possibility of on-site visits
- Ad-hoc services tailored to specific needs
controlled releases
- Filtered release information relevant for your company
- Impact assessment of release scope based on your setup
- Bi-yearly release workshop to discuss impact & benefits
- Upgrade plan & recommendations
preventive monitoring
- Quarterly end-usage behavior reporting
- Quarterly data accuracy reporting
- Quarterly system health check reporting
Dedicated Service Manager
- Single Point Of Contact
- Quality Safeguard
- Escalation Management
- Quarterly review meeting
- Single Point Of Contact
- Quality Safeguard
- Escalation Management
- Quarterly review meeting