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User Experience

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User Experience 2016-12-25T11:08:11+00:00

To achieve an effective User Experience, you must provide your team with more than what they are asking for.

True success in HR technology is achieved by thinking outside the box, maybe even by eliminating the box all together. We take a multi-faceted approach to design and technology, combining Business needs with Technology solutions that are centered on your People. There are 3 common mistakes businesses make, regarding developing a Business, Technology, and People-centered approach to HR technology. The approach must be balanced.

There are 3 common mistakes businesses make, regarding developing a Business, Technology, and People-centered approach to HR technology.

The first of these mistakes includes “wishful thinking”. When a business-minded professional works with a design professional, some cool, crazy ideas are likely to emerge. However, most are not technically feasible. An automobile-based time travel device is still fiction.

If you bring together design professionals with technology professionals, but leave out the business input, you end up with a technically feasible solution that may not possess the true functions and tools the end user requires. Amphibious vehicles were too much of a compromise – not very good as an underpowered car, and not very good as a boat.

If you focus only on the business and technology, but eliminate the design aspect, the technology, tools and functions are there—but the user experience is as effective as a Formula 1 steering wheel. It can only be handled by professionals.

Check! bridgX is what happens when you balance all 3!

When developing custom HR technology, the user-experience is often forgotten or thought of as a non-essential investment. However, this is the missing piece of the puzzle. While an IT professional can deliver the tools and functions, the end user’s needs are essential for creating an intuitive design. This is why UX design is essential.

Gain productivity

Gain productivity

Save training costs

Save training costs

Decrease user errors

Decrease user errors

Decrease change requests

Decrease change requests

Increase user satisfaction

Increase user satisfaction

Increase customer loyalty

Increase customer loyalty

Increase solution adoption

Increase solution adoption

Strengthen relation IT & Business

Strengthen relation between IT and Business

Design-centric organisations are game changers.

According to research by the Design Management Institute, companies that focus on design and experience achieve more long-term success.

“There’s a shift under way in large organizations, one that puts design much closer to the center of the enterprise. But the shift isn’t about aesthetics. A set of principles collectively known as design thinking—empathy with users, a discipline of prototyping, and tolerance for failure chief among them—is the best tool we have for creating those kinds of interactions and developing a responsive, flexible organizational culture.”
Business Review, Harvard
“Many companies that “lead with design” are admired by their customers, extolled by the media, and coveted for the design
talent they’ve managed to cultivate. Few of us, however, may be aware of how much tangible value is also created—and how design can demonstrably affect the assets of shareholders who put their money where the great design is. “
Michael Westcott, Design Management Institute
“CxOs must manage increasingly dynamic distributed workforces. For example, millennials—today′s youngest employees—are driving the growing contingent-labor trend because they expect to be able to work remotely or hold multiple jobs simultaneously. Organizations must also develop next-generation digital business processes and train all employees to use them effectively, from anywhere, at any time.”
MIT Technology Review Custom, Digitalist by SAP
Design-centric organisations are game changers.

Consumer-grade User Experience is now the standard for Business software.

Never underestimate the power of good User Experience - quote by Raf Rottiers CEO bridgX

Business software used to require specialised training and skills, but now, the expectation is that it should be as easy as using your personal apps and software. Your employees expect the same simplicity from your business software as they would when shopping online or navigating social media functions.


Almost everyone has a smartphone, notebook, and laptop and is self-taught on how to use a multitude of personal applications and software. These personalised solutions succeed, because they are intuitive—your HR software should be no different.


Until recently, the approach to IT software was all about optimising and automating business processes. The goal was to have the software organise and run your operations. While that approach is still relevant, organisations that develop business technology, built with the end user in mind, see a multitude of time and cost-saving benefits.

Is your organisation ready to become design-centric?

The technologies we implement (SAP Fiori UX, SAP Screen Personas, Wearables) are complemented by our unique UX for SAP HCM services. We offer design consulting for customers on their journey to achieve optimal user experience.

Discover our services